Return Policy

We want you to absolutely love your Lili On Style pieces — but if something isn’t quite right, we’re happy to help.

We accept returns for store credit only. Store credit does not expire and can be used both in-store and online.

Items must be returned within 14 days of delivery. Returns requested or received after 14 days unfortunately cannot be accepted.

All items must be:

• Unworn, unwashed, and in original condition

• Free of stains, odors, pet hair, or any signs of wear

• With original tags and packaging

Please take care when trying items on to avoid makeup, deodorant, or perfume stains.

We do not hold inventory for exchanges. However, once we receive your return, you may use your store credit to place a new order based on current availability.

The following items are final sale and cannot be returned or exchanged:

• Discounted or promotional items

• Bodysuits and swimwear bottoms

If you receive a damaged or incorrect item, please contact us at info@lilionstyle.com within 48 hours of delivery, including your order number and clear photos of the issue.

1. Email us at info@lilionstyle.com with your order number and the item(s) you wish to return.

2. Ship your return using your own carrier, or request a prepaid return label from us. A $10 label fee will be deducted from your store credit if you choose our label.

3. Once your return is received and approved, store credit will be issued via email within 5–7 business days.

Returns may also be brought to our Blacksburg showroom during business hours.

We’re here to help. Reach out to us at info@lilionstyle.com or send us a message on Instagram @lili.on.style .